Effective date: 4 November 2026
01. Scope
This policy explains how personal information is handled when you use the Lasani Networks public website or contact us about a service. Our customer account and payment services may involve additional records and provider notices. This page does not claim that third-party providers operate under our control.
02. Information you provide
When you request service or support, you may provide your name, contact details, service address, customer or invoice ID, correspondence and transaction reference. Provide only the information needed for your enquiry. Account verification or service setup may require further information through an authorised process; do not send identity documents to an unverified destination.
03. Website and service records
The web server may record technical access information such as IP address, requested page, date and time, browser information and errors. Customer account systems may separately process subscription, billing and connection records needed to operate the service. This refreshed public website does not add a contact-form database, advertising trackers or third-party analytics scripts.
04. How information is used
Information is used to answer enquiries, assess service availability, set up and support accounts, reconcile payments, investigate faults and disputes, protect systems and meet applicable legal obligations. Service communications can include billing, renewal and support updates. Contact us to discuss communication preferences where available.
05. Payment gateway information
JazzCash, Easypaisa and the applicable card processor or bank process information needed for the payment method you choose. This can include payer details, transaction amount, merchant reference, authentication and payment status. Payment providers are responsible for their own processing under their terms and privacy notices. This public website does not contain a card-entry form. Never send us your PIN, OTP or CVV. We may need the payment reference, amount, date and outcome to reconcile your invoice or refund.
06. Sharing information
Information may be shared with payment providers, banks, technical service providers and authorised personnel where needed to deliver the requested service, reconcile a transaction, investigate an issue or meet a lawful request. Do not assume a payment provider or email service stores information only in Pakistan; its own privacy notice explains its processing arrangements.
07. Cookies and third-party services
The refreshed public information pages do not set advertising or analytics cookies. Linked account portals, payment pages and email services may use their own cookies and similar technology. Review their notices when you use those services. Your browser can control cookies, although blocking them may affect an external login or payment process.
08. Security and retention
Access controls and reasonable safeguards should be used to protect information, but no internet transmission or system is completely risk-free. Information is retained as needed for service, payment, dispute and applicable legal requirements; this policy does not promise a single deletion period for every type of record. Avoid sending sensitive information over an insecure connection or in an ordinary support email.
09. Your enquiries and choices
Contact us to ask about your information, request correction of inaccurate details or raise a privacy concern. We may verify your identity before acting and explain if legal, billing or security obligations limit a request. Do not send a password as identity proof. If you use an account for another person, make sure you have authority to share their information.
10. Updates and contact
We may update this policy as services change. The effective date appears on this page. For privacy enquiries, email [email protected] or call 055 3202600.